For your peace of mind
NQ Australia Rentals wants you to make the most of your holiday, and this includes enjoying a worry free motoring holiday. Because of this we provide you with three types of damage protection when you hire our vehicles. Please be aware that some things are different in Australia to other countries, especially in the way of Insurance and the interpretation of the law. There are many people in Australia who own and drive un-insured vehicles. There is no law in Australia requiring people to have insurance against third party property.
In some cases it is impossible to recover money (damages) from un-insured people, even through the Australian Legal System. Personal injury is covered by the Compulsory Third Party insurance with the vehicle registration.
OPTION 1
COVER "PLUS" PROTECTION PACKAGE (CPPP) - $35 per day
Why not remove the worry of extra, unexpected costs from your holiday. We consider CPPP a wise investment for worry free motoring whilst on your holiday.
Your Cost: 2 WD - $35 per day (Maximum payable per rental on 2 WD is $1,900)
4 WD - $45 per day (Maximum payable per rental on 4 WD is $2,200)
Multiple bookings cannot be added together to obtain maximum payable.
Your Bond / Deposit: $750 (refundable in full on return of vehicle in clean state, fueled up and at Depot as agreed in Rental Contract)
Your Damage Liability: $ 0.
Drivers under the age of 23 years are not eligible for Cover "Plus" (CPPP). If the Terms & Conditions of the contract are broken (such as driving on unsealed roads with 2 WD's), the Damage Protection (CPPP) is void and you, the hirer of the vehicle, are liable for the full extent of any damage caused. Your Damage Liability applies regardless of how the damage is caused and regardless of who is initially at fault** (Refer note 2.).
Some of the benefits you will enjoy when you elect to take CPPP are :-
Windscreens: Breakage (your first windscreen is covered), cracks & star chips are covered
Tyres: Blowouts, punctures, sidewall damage and tyre staking is covered for 2 tyres per rental.
Towing & retrieval costs: Salvage & towing costs from accidents is covered.
Overhead Damage: Damage caused to the fibreglass roof caused by driving under trees, low awnings etc. (except for driving on unsealed roads).
Underbody Damage: Unless caused by driving over tree stumps, rocks, objects on the road (and, except for driving on unsealed roads).
Items that are NOT covered by CPPP liability include:
Water Damage: Caused by the vehicle being immersed in water (such as creeks, rivers, dams, floods etc)
Theft While Renting: The keys of the vehicle must be secured at all time. The vehicle must remain locked when not in use. Failure to have the vehicle secured if stolen will result in making this damage agreement void
Awnings: Awning damage and replacement
OPTION 2
COLLISION DAMAGE WAIVER - (CDW) Cost of $25 per day
Collision Damage Waiver covers the vehicle that you have rented against any loss and/or accidental damage in the event of a collision with another vehicle. Damage to the vehicle and other property that you have collided with is covered to the extent of $10 million.
Your Cost: $25 per day on 2WD's (Maximum Payable per rental is $1,200)
$30 per day on 4 WD's (Maximum Payable per rental is $ 1,900)
Multiple bookings cannot be added together to obtain maximum payable.
Your Bond / Deposit: $2,000 (refundable in full on return of undamaged vehicle) ** refer Note 1
Your Damage Liability: $2,000 or part thereof if the damage is assessed less than $2,000 ** refer Note 2
Single vehicle accidents carry an additional liability of $1,500 (making a total cost of $3,500). Please refer to ** Note 3. Plus any towing & retrieval costs to the closest NQ Depot. Drivers under the age of 23 years carry an additional liability (deposit) of $1,500 making a total of $3,500 (Please refer to ** Note 4)
Drivers must still be over the age of 21 years to qualify.
If the Terms & Conditions of the contract are broken (such as driving on unsealed roads with 2 WD's), the Damage Protection (CDW) is void and the renter is liable for the full extent of any damage caused. Damage Liability applies for the full extent of any damage caused and regardless of who is initially at fault ** refer Note 2.
CDW does NOT cover
Windscreens: You are responsible for all costs associated with full windscreen replacements and repairs when damaged including cracks & star chips.
Tyres: You are also responsible for all costs associated with tyre repairs, whether caused by blowouts and punctures, sidewall damage (often caused by road edges) and tyre staking (sticks or suicidal echidnas etc).
Overhead Damage: Any damage above the drip-rail or to the fibreglass roof caused by driving under trees, low awnings etc.
Underbody Damage: Caused by driving over tree stumps, rocks, objects on the road or driving on unsealed roads.
Single Vehicle Accident: These accidents carry an additional liability of $1,500 making your total liability $3,500, PLUS any overhead damage, underbody damage and towing & retrieval costs.
Towing & retrieval costs: Salvage & towing costs from accidents, misuse or abuse of the vehicle are not covered by CDW. In the case of a badly damaged vehicle involved in an accident, the towing will be to the closest NQ Depot.
Water Damage: Caused by the vehicle being immersed in water (such as creeks, rivers, dams, floods etc)
Awning Damage or Replacement.
POTENTIAL LIABILITY
The potential liability based on our previous experience, for the following damage repairs are:
- Windscreens - $360
- Overhead Damage - $3,500
- Tyres - Campervans - $125
- Underbody Damage - $1,400
- Tyres - Motorhomes - $225
- Towing & Retrieval - $1,000
- Tyres - 4WD - $145
- Awning - 1,000
OPTION 3
COLLISION DAMAGE $6,000 EXCESS
The third choice is not to take any damage protection offered in Option 1 & Option 2. This is considered to be an extremely risky choice as if you are involved in an accident, you are responsible for up to $5,000 for each & every claim, plus the additional $1,500 for a single vehicle accident if applicable.
This is the minimum cover available on all rentals from NQ Australia Rentals.
All the conditions that apply under CDW apply if this cover is taken except the Damage liability payable.
Note 1: Bond/Deposit Return. If the vehicle is returned with any damage, or has been involved in an accident, whether the fault of the renter or not, the bond will be retained by NQ Australia Rentals until the full cost of the damage is determined, or the claim has been settled by the Third Party's Insurance Company. The Bond will then be returned to the renter in full if it is determined that there is no liability to the third party under Australian Motor Vehicle Laws & with Australian litigation. This may take some time. Please allow a minimum of two to three months for this procedure to be completed.
Note 2: Bond/Deposit Return. (Partial Return) If the vehicle is returned with damage that is of an undetermined repair cost, the full bond will be retained by NQ until the full cost of repair has been established. Only then will the unused portion, if any, of the bond (the difference between the bond that was retained and the actual repair cost) be refunded to the client. This may take up to six weeks to establish & complete.
Note 3: Bond/Deposit Return. Single Vehicle Accident Single vehicle accidents are defined as any damage that is done to the vehicle where no other vehicle is involved, or where the accident is with another vehicle, but you cannot provide NQ with the driver's licence, name or the registration number of the other vehicle. Examples of single vehicle accidents include such things as running into trees, guideposts or animals, whether intentionally or not, whilst travelling forward or reversing. Collision with animals are considered to be a single vehicle accident, as too is overturning the vehicle, or any other damage done to the vehicle for any reason where there was not another vehicle directly involved.
Note 4: Drivers under 23 years. Proposed drivers that are under the age of 23 years on pick-up of the vehicle are unable to take CPPP Damage Protection. These drivers may qualify to drive at the discretion of the management of NQ if they are over the age of 21 years on the day of pick up. These drivers will incur an additional bond of $1,500 (bringing their Bond to a total of $3,500 for CDW or $6,500 for Collision Damage - Option 3) which will become the excess if there is any damage done to the vehicle.
Note 5: Liability limits will apply for each accident, dependent on the Damage Protection chosen. A new bond will need to be lodged after each accident.
I, the Renter or Hirer hereby understand & agree that a credit card imprint will be taken on pick-up of the vehicle (under CDW Insurance) by NQ and held until the return of the vehicle. Under Collision Damage - Option 3, the Bond taken, by whatever means, will be processed (banked). On return of the vehicle, if there has been no damage caused, I understand that I will receive the credit card imprint back or be refunded the appropriate Bond that was lodged. NQ Australia Rentals is not responsible for currency fluctuations on bonds taken by Credit Card.
I also understand that if there is any damage, the credit card imprint will be lodged for the appropriate excess (including Single Vehicle liability if applicable) and that this is duly authorised by myself. I authorise NQ Australia Rentals to deduct from my credit card any other liability that is in excess of the Bond held. (Eg. Underbody or overhead damage).
